Legal Document

kh99 Terms & Conditions

Please read these terms carefully before using this platform — they form a legal agreement between you and kh99.

Last updated: January 2026
Important Notice: By creating an account or using any service on this platform, you agree to all the terms and conditions described below. Only those aged 21 or above are permitted to use this platform.

1. Introduction & Definitions

1.1 General Introduction

kh99 is an online gaming platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the kh99 platform and all its services. Please read this document carefully, as it determines your legal rights and obligations.

1.2 Definitions

  • "Platform" refers to the kh99 website, mobile version, and all related services.
  • "User" or "You" refers to any account holder registered on the platform.
  • "Account Balance" refers to the total of cash funds deposited in your account and bonus funds.
  • "Bonus Funds" refers to credits awarded as promotional offers or loyalty rewards.
  • "Wagering Requirement" refers to the amount that must be wagered before bonus funds become withdrawable.

1.3 Acceptance of Terms

By creating an account on the platform, you confirm that you have read, understood, and agree to comply with these Terms, the Privacy Policy, and the Responsible Gaming Policy. kh99 reserves the right to amend these Terms at any time, and changes take effect once published on the platform.

2. Eligibility & Account Registration

2.1 Age Limit & Eligibility

To use the kh99 platform, you must be 21 (twenty-one) years of age or older. We may request valid identification for age verification purposes. If any person creates an account using a false age, their account will be immediately closed and all deposited funds may be forfeited.

2.2 One Account Policy

Each individual may operate only one account. Operating multiple accounts by the same person is strictly prohibited. Where suspicious activity is detected, kh99 reserves the right to investigate and close the accounts involved.

2.3 Accuracy of Account Information

You must provide accurate and up-to-date information at the time of registration. Any changes to your information must be reported to kh99 without delay. Providing false or misleading information is a breach of these Terms and may result in account closure.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) secure. If anyone accesses your account without your permission, you must notify our support team immediately. kh99 is not liable for any loss resulting from unauthorized use by a third party.

3. Deposits, Withdrawals & Payments

3.1 Accepted Payment Methods

kh99 supports deposits and withdrawals only through the following mobile financial services: bKash, Nagad, Rocket, and Upay. Payments through any method other than these will not be accepted.

3.2 Minimum Amounts

  • Minimum deposit amount: ৳200 (per method)
  • Minimum withdrawal amount: ৳500
  • Standard withdrawal processing time: within 1 hour

3.3 Account Ownership

The mobile account used for deposits and withdrawals must be registered in the name of the kh99 account holder. Transactions through third-party accounts are not permitted and constitute a breach of anti-money laundering policy.

3.4 Fraudulent Transactions

If evidence of any chargeback, disputed payment, or fraudulent transaction is found, kh99 reserves the right to suspend or close the account involved and forfeit all deposits and bonuses. Fraudulent activity may be reported to law enforcement authorities.

4. Bonuses & Promotional Offers

4.1 Welcome Bonus

On your first deposit at kh99, you will receive a 200% welcome bonus, up to a maximum of ৳10,000. For example: depositing ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. However, for deposits of ৳12,000 or more, the maximum bonus of ৳10,000 applies, giving a total balance of ৳22,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is bonus amount × 15. This applies to the bonus amount only — not to the deposited cash. Example: for a ৳2,000 bonus, the wagering requirement is ৳2,000 × 15 = ৳30,000. This means you must place a total of ৳30,000 in bets before withdrawing any bonus winnings.

4.3 General Bonus Terms

  • A bonus applies to one account only — bonuses cannot be claimed across multiple accounts belonging to the same household or device.
  • Bonus funds cannot be transferred directly to any other account.
  • kh99 reserves the right to exclude bonus wagering from specific games or betting markets.
  • Only deposited cash may be withdrawn before bonus terms are met, but doing so may cancel any active bonus.
  • If bonus abuse is detected, kh99 reserves the right to cancel the bonus and any associated winnings.

4.4 Promotion Changes & Cancellation

kh99 reserves the right to change, modify, or cancel any promotional offer at any time. Notice of changes will be published on the platform. Existing terms will continue to apply to users who have already participated in an ongoing promotion.

VIP Loyalty Program

5.1 VIP Tiers

kh99's loyalty program has five tiers. The weekly cashback rate varies at each tier:

  • Bronze: up to 0.3% weekly cashback
  • Silver: up to 0.6% weekly cashback
  • Gold: up to 0.9% weekly cashback
  • Platinum: up to 1.2% weekly cashback
  • Diamond: up to 1.5% weekly cashback

5.2 Tier Upgrades & Downgrades

You will be promoted to a higher tier based on your activity. kh99 reserves the right to review VIP tier status in cases of extended inactivity or breach of terms. Cashback amounts and distribution schedules are at kh99's discretion and will be communicated separately.

Gaming & Betting Policy

6.1 Fair Play Guarantee

kh99 is committed to operating a safe and reliable platform. All games are secured with SSL encryption technology and are conducted in accordance with fair play principles. Game outcomes are determined by a Random Number Generator (RNG).

6.2 Betting Limits

Minimum and maximum bet limits apply across different games and markets. These limits are displayed next to each game on the platform. kh99 reserves the right to adjust betting limits for any player.

6.3 Bet Cancellation Policy

If a bet is accepted due to a technical error, an incorrect displayed price, or any other unintentional reason, kh99 reserves the right to cancel it and return the stake. In sports betting, if an event is cancelled or postponed, the stake for the relevant bet will be refunded.

6.4 Prohibited Activities

  • Placing bets using any form of bot, automated software, or artificial intelligence.
  • Colluding with other users to influence game outcomes.
  • Operating coordinated accounts to exploit the bonus system.
  • Exploiting technical vulnerabilities or errors in the platform for gain.
  • Collecting or using other users' personal information.

Privacy & Data Protection

7.1 Use of Personal Information

The personal information you provide will be used solely for account management, identity verification, transaction processing, and customer service. To read our detailed privacy policy, visit the Privacy Policy page.

7.2 Cookies & Tracking

kh99 uses cookies to improve the user experience. By continuing to use the platform, you consent to the use of cookies. You can manage cookies through your browser settings, though doing so may affect the proper functioning of some services.

Responsible Gaming

8.1 Commitment to Responsible Play

kh99 places the highest importance on responsible gaming. Online gaming is a form of entertainment — it should not be used as a source of income. Never bet more than you can afford to lose.

8.2 Self-Limits & Self-Exclusion

Users can set deposit, betting, and loss limits on their account. Requests for temporary or permanent account suspension can be made if needed. To learn more, visit our Responsible Gaming page.

8.3 Protection of Minors

kh99 strictly prohibits minors (under 21) from using the platform. If you are aware that a minor is using this platform, please notify our support team immediately.

Customer Service & Dispute Resolution

9.1 Support Channels

kh99's customer service team is available seven days a week, 24 hours a day. You can reach support in Bengali or English through the following channels:

  • Live Chat: Direct chat within the platform — the fastest way to get in touch.
  • Email: [email protected]

9.2 Complaints Process

For any dispute or complaint, please first contact our support team via live chat or email. Once a complaint is submitted, we will investigate and aim to provide a resolution as quickly as possible. Additional information or documentation may be requested in complex cases.

9.3 Final Decision

In any dispute, kh99's decision will be considered final unless we explicitly state otherwise. Game logs and transaction records will serve as authoritative evidence in disputes.

Liability & Legal Provisions

10.1 Limitation of Liability

kh99's maximum liability for any direct or indirect loss arising from use of the platform will be equal to your account balance at the relevant time. kh99 is not liable for losses caused by technical errors, internet disconnection, or third-party actions.

10.2 Right to Close Accounts

kh99 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

  • Breach of these Terms
  • Suspicion of fraudulent or dishonest activity
  • Suspicion of money laundering or other illegal activity
  • Operating multiple accounts
  • At the user's own request

10.3 Amendment of Terms

kh99 reserves the right to amend these Terms at any time. A notice will be published on the platform for significant changes. Continued use of the platform after changes have been made will be considered acceptance of the updated Terms.

10.4 Applicable Law

These Terms are governed by the applicable law in the relevant jurisdiction. Any dispute will be resolved first through negotiation and, if necessary, by following the established legal process.

Have more questions?

Our support team is available around the clock. Read the FAQ or log in directly.