kh99 Privacy Policy — Your Information Is Safe
This policy sets out our clear commitment to how personal information is collected, used, and protected on the kh99 platform.
Introduction & Scope
kh99 is an online gaming platform that provides cricket betting, live casino, and slot games for users in Bangladesh. Keeping the personal information you provide while using our services secure is our primary responsibility. This Privacy Policy ("Policy") explains what information we collect, how we process it, under what circumstances we share it with third parties, and what rights you have over your information.
By registering an account through the kh99 website or app, you agree to the terms of this Policy. This Policy supplements the Terms & Conditions and should be read alongside them.
This Policy applies only to kh99's own platform. We are not responsible for the privacy practices of external websites or third-party services.
1. What Information We Collect
When creating an account and using services on kh99, we collect various types of information, which can be categorised as follows:
1.1 Information You Provide Directly
Information you provide directly when registering an account or using our services:
- Full name (in Bengali or English)
- Mobile phone number (linked to a bKash, Nagad, Rocket, or Upay account)
- Email address
- Date of birth (for age verification — to confirm 21+)
- Password (stored in encrypted form)
- Payment-related information (transaction reference numbers)
1.2 Automatically Collected Information
Certain technical information is collected automatically while you use our platform:
- IP address and device identifier information
- Browser type, language settings, and operating system
- Session duration and page-visit patterns on the platform
- Gaming activity logs (bet amounts, game history)
- Information obtained from cookies and similar tracking technologies
1.3 Verification-Related Information
To ensure security and responsible gaming, we may request additional documents for identity verification, such as national ID card or passport details.
2. Purpose of Using Your Information
kh99 uses your information for the following legitimate purposes. For each purpose, we use only the minimum information necessary:
2.1 Account Management and Service Delivery
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
- Maintaining gaming history and balance records
- Applying bonuses and promotional benefits
2.2 Customer Support
When you contact our 24/7 live chat or email support, we use your account information to resolve your issue. Support-related communications are recorded so we can provide better service in the future.
2.3 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Monitoring suspicious financial activity
- Preventing multiple accounts or bonus abuse
- Maintaining the integrity of the platform
2.4 Responsible Gaming
If a user's gaming behaviour shows concerning patterns, we may use their information to reach out and offer support. See our Responsible Gaming page for more details.
2.5 Meeting Legal Obligations
Where providing information is legally required as part of a legitimate request from authorities or a legal process, we may supply the relevant information.
3. Cookies & Tracking Technologies
The kh99 platform uses cookies and similar technologies to ensure smooth operation and improve the user experience.
3.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — maintaining login sessions, managing security tokens, and keeping the payment process running. These cookies cannot be disabled because the site will not work correctly without them.
3.2 Analytical Cookies
We use analytical cookies to understand which parts of the site users visit most, where issues are occurring, and similar insights. This information is collected in aggregate and anonymous form.
3.3 Cookie Controls
You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to stop working correctly.
4. Sharing Information with Third Parties
kh99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. These service providers are governed by their own privacy policies.
4.2 Technology Service Providers
Limited information is shared with trusted technology partners for site operation, security, and infrastructure maintenance. These partners process information only for the specified purpose and in accordance with our instructions.
4.3 Legal Obligations
We may be legally required to provide necessary information in response to a court order, legal process, or legitimate request from a government authority.
Any sharing of information with third parties is done under strict contractual obligations and solely for the specific purposes stated above. kh99 never sells your information for advertising purposes.
5. Data Security & Encryption
Industry-standard technical and organisational measures have been put in place at kh99 to protect user information:
- SSL Encryption: All data transmitted between the platform and your device is encrypted using SSL/TLS technology.
- Password Hashing: Your password is never stored directly — only a one-way encrypted hash is kept.
- Server Security: Data servers are operated in a secure environment and undergo regular security assessments.
- Access Controls: Only authorised staff can view user information, and only to the extent necessary.
- Transaction Monitoring: Transactions are continuously monitored to detect unusual activity.
While we are committed to maintaining the highest level of security, it is not possible to guarantee absolute security for data transmitted over the internet or stored digitally. Keeping your account password confidential and promptly reporting any suspicious activity to us is important for your security.
6. Data Retention Period
kh99 does not keep your information longer than necessary. The retention policy is as follows:
6.1 Active Accounts
Your profile information, gaming history, and transaction records will be retained for as long as your account remains active.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period for financial regulation, fraud prevention, and legal obligations. Once that period has passed, the information is securely deleted or anonymised.
6.3 Backup Data
Information in system backups is deleted periodically through the normal process. It is not always technically possible to immediately delete specific data from backups.
7. Your Rights
As a kh99 user, you have the following rights regarding your personal information:
7.1 Right of Access
You can request to know what information we hold about you. After verification, we will provide a summary of the relevant information.
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request a correction. Some information can be updated directly from account settings.
7.3 Right to Erasure
You can request that your personal information be deleted. Please note, however, that complete deletion may not always be possible if certain information must be retained due to legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
You have the right to object to certain processing activities, such as marketing communications. Notification preferences can be managed in your account settings.
7.5 Right to Data Portability
You can request a copy of your account and transaction information in a structured format.
To exercise any of the above rights, please contact our customer support team. After verifying your identity, we will process your request within a reasonable time.
8. Protection of Minors' Information
kh99 is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21. Age is verified at the time of account registration.
If it comes to our attention that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.
9. Policy Changes and Updates
kh99 reserves the right to update this Privacy Policy as needed. When significant changes are made to the Policy:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email or via a notice on the platform.
- For important changes, re-consent may be required.
Continuing to use the platform after changes have been made will be taken as your agreement to the updated Policy. You should therefore visit this page regularly.
10. Related Policies
This Privacy Policy is part of our overall legal framework. We encourage you to also read the following pages for a complete understanding:
- Terms & Conditions — General terms for using our services
- Responsible Gaming — Healthy gaming habits and support information
- About Us — Introduction to the kh99 platform
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. We provide support in both Bengali and English.